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Terms and Conditions

In case of any inconsistency between the English and Chinese versions of these terms and conditions, the Chinese version shall prevail.

1. Background and General Terms:

1.1 We are "Prestige Collections" ("we" or "the Company"), and we provide a convenient online shopping platform through the internet.

1.2 These terms and conditions apply to your browsing and use of our website, as well as your purchase of goods or services through our website. By using any part of our website, you agree that you have read and accepted these terms and conditions, and you are bound by them.

1.3 We reserve the right to change these terms and conditions at any time without prior notice. Any modifications will be announced at the top of the page, and the modified terms and conditions will become effective from the date of publication.

2. Registration

2.1 You may register with us when using our services or making a purchase. By registering, you confirm that you have the legal capacity to enter into a binding contract.

2.2 All orders placed by you through our website will be within the scope of your contractual authority.

2.3 You confirm that all information provided by you during registration is true, accurate, up-to-date, and complete.

2.4 We reserve the right to terminate your registration immediately if you violate any of these terms and conditions.

3. Ordering and Payment

3.1 By placing an order, you agree to purchase the specified product from us at the indicated price. You can make payment immediately by different methods or within one day after placing the order. Failure to make payment within one day means that you waive your right to purchase the product. If you intentionally abandon purchasing products multiple times, which affects our normal operations, we may terminate your registration and you will not be able to shop with us again.

3.2 We only accept bank transfers (Hang Seng Bank or Bank of China) or  Faster Payment System (Hang Seng Bank) (More payment methods will be updated later). By placing an order, you authorize us to make payment in the specified way for the amount of the product at the time of acceptance of your order. Ownership of the product will not transfer to you until payment has been received.

3.3 We use third-party payment services for online transactions. By placing an order, you agree that your credit card information will be collected, processed, and retained by us and the payment service provider subject to their terms and conditions. You agree that you will be solely responsible for any losses incurred by you during credit card transactions and we will not be liable for any loss in any case.

4. Transaction Cancellation and Refund Policy

4.1 We will make every effort to provide the latest information and prices of products and the availability of stock. We reserve the right to change the price of the product without prior notice. If any product is out of stock and cannot be provided to the customer or cannot be delivered to your area, we reserve the right to refuse the order. If we are unable to provide any product or service on your order, we will notify you by phone or email.

4.2 If the customer has made payment but needs to cancel the order for various reasons, we will notify you by phone or email and will refund you in a different way within thirty days from the date of your order. If we refund you by cash on a face-to-face basis, we will require you to sign for confirmation. You accept that we are not obliged to compensate you for any dissatisfaction you may have.

5. Delivery

5.1 If the customer chooses to use a third-party logistics company for delivery services, we will deliver the ordered product to the delivery address provided by the customer through the third-party logistics company. When we receive the receipt from the third-party logistics company, we will notify you by email or WhatsApp. When you confirm receipt of the product, you agree to present photo identification upon request. When the product is delivered to the delivery address provided by you, the product is deemed to have been delivered to you and received by you. If you are unable to receive the product for any reason, we will not be responsible for any shipping losses. Customers can file a complaint with the third-party logistics company.

5.2 If the customer chooses to use Hong Kong Post's standard delivery service, we will take photos and videos of the package and the package being deposited into the mailbox, and notify you by email or WhatsApp. We will not be responsible for any shipping losses due to postal errors.

6. Disclaimer and Liability Limitation

6.1 We do not represent or warrant that access to our website (including the use of mobile applications or software) or any part thereof will be uninterrupted, reliable, or free from errors or disruptions.

6.2 We will make every effort to provide the latest information and prices of products and the availability of stock, and reserve the right to update the price and description of the product without notice.

6.3 Due to differences in professional opinions, we cannot guarantee the accuracy of product descriptions. In case of any disputes, we reserve the right to interpret the product description. As long as the product is in the same condition as described and has not been damaged, you can return the product to us within seven days of receipt.

6.4 To the extent permitted by law, we exclude all liability to you for any loss, damage, or expense whatsoever (whether in contract, tort or otherwise and whether arising from our negligence) arising out of or in connection with:

(a) Any inaccuracy, error or omission on our website or any information or any related technical, factual, textual or printing on our website or any part thereof;
(b) Failure to provide our website (or any part thereof), goods or services;
(c) Any delay in providing or failure to provide or any negligent provision of goods or services;
(d) Any misrepresentation regarding our website, goods or services.

6.5 Except as otherwise provided in these terms and conditions:

(a) We will not be liable to you for any indirect or consequential loss, damage or expense whatsoever, including any loss arising from any problem notified to us by you; and
(b) We will not be liable to you in any event for any sum greater than the amount paid by you for the goods or services that are the subject of the claim;
(c) You must comply with all applicable regulations and laws, including obtaining all customs, import or other permits necessary for the purchase of goods from our website. We do not make any representation or assume any responsibility for the export or import of goods purchased by you.

6.6 The above exclusions do not affect any statutory rights which are not capable of being excluded. In such cases, our liability (if any) shall be limited to supplying the goods or services again.

6.7 If there are links on our website that lead you away from our website, the links are provided for your convenience only, and any inclusion of links does not imply our endorsement or support of the other website, its operators or its content. We are not responsible for any content outside of our website.

7. Force Majeure

7.1 If our performance of any obligations under these terms and conditions is prevented, restricted, or interfered with by reason of any circumstances beyond our reasonable control (including but not limited to fire, accident, act of God, natural disaster, government or any of its agencies' laws, orders, notifications, regulations, strikes, labor disputes, shortage of labor or skilled labor, shortage of goods or materials, delay or failure of transportation, or any other cause which we cannot control), we shall be excused from such performance to the extent of such prevention, restriction, or interference and shall not be liable for any damages or other loss arising as a result thereof.

8. Representations and Warranties

8.1 You represent, warrant and undertake that you will not:

(a) Use our website for any fraudulent or unlawful purpose;
(b) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (including but not limited to the privacy rights or publicity rights) of others through the use of our website;
(c) Obstruct or interfere with the operation of our website or any server or network used by our website, or violate any rules, procedures, policies or regulations of the network;
(d) Transmit or distribute any virus, worm, Trojan horse, or other computer code that is harmful or invasive or may or is intended to damage or monitor the operation of any hardware, software or equipment;
(e) Reproduce, sell, resell, or exploit any part of our website (including applications or software) or its use or connection for any commercial purpose;
(f) Modify, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including applications or software);
(g) Construct or replicate any part of our website without our prior written consent;
(h) Create databases by systematically downloading and storing content, user content or any website content; and
(i) Infringe any copyright, design right or intellectual property rights in the goods.

9. Content

9.1 All intellectual property rights in and to the content are owned, controlled, or licensed by us. Except as may be used for your own personal use, these terms and conditions do not grant you any rights or interest in the content, and we reserve all other rights.

9.2 Unless you have obtained our express written consent or are expressly authorized by law, you may not:

(a) Use the content for any commercial or other non-personal purpose;
(b) Copy the content or transmit the content to any other device or person; or
(c) Reproduce, distribute, communicate to the public, modify, reformat, create derivative works, or display the content.

9.3 You acknowledge and agree that if you breach any of these terms, we may, in our sole discretion, cease to supply any content to you.

9.4 We will use all reasonable commercial efforts to ensure the accuracy of the content, but we make no representations or warranties (express or implied, statutory or otherwise) regarding the accuracy, quality, completeness, or suitability of the content for any purpose, and we will not be responsible for any damages resulting from your reliance on the content. You agree that advertisers are solely responsible for the content of their advertisements displayed on our website. The placement of such advertisements does not constitute our recommendation or endorsement of the advertiser's products, and advertisers are solely responsible for any statements made in their advertisements. We shall not be liable for any loss caused to you by your reliance on the accuracy of the information contained on our website.

10. Compensation

10.1 You agree to indemnify us and our directors, employees, and contractors for any claims, losses, damages, costs, expenses (including legal expenses), or other liabilities arising out of or in connection with any breach by you of any covenant, warranty, representation, or agreement contained in these terms and conditions, and to hold us harmless from any damage caused.

11. Intellectual Property

11.1 All intellectual property rights in and to the content, user content, design, text, graphics, and other materials on our website, and their selection and arrangement, are owned, controlled, or licensed by us. Unauthorized use of any such intellectual property rights is strictly prohibited without our prior written consent.

11.2 All trademarks, product names, and company names or logos displayed on our website are our property or the property of their respective owners. We do not approve or endorse any use of such trademarks, trade dress, product names, company names, logos, or titles, and any such use may constitute an infringement of the rights of the trademark owner.

11.3 The copyright in the product images on our website is owned by the company or bank that issued the product. Our images are used only for sales, display, or educational purposes to help customers better understand the products and make purchases. The images are used only to educate customers about the product's history or related information.

12. Privacy

12.1 We take privacy issues seriously. Our privacy policy covers any information provided by you to us. By using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by our privacy policy.

13. Interpretation and Decision-making Power

13.1 In the event of any dispute concerning these terms and conditions, we reserve the right to make the final interpretation and decision.

Last updated: September 2023.