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Frequently Asked Questions:

1. Concerns about the trustworthiness of the store and the risk of online shopping scams:
We understand the concerns regarding online shopping and the trustworthiness of stores. Here are some key points to increase your confidence in our store:

(a) Our store is a registered company in Hong Kong, listed with the Hong Kong government.
(b) We have bank accounts approved by Hang Seng Bank and Bank of China.
(c) We have a physical location in Tai Kok Tsui.
(d) Our store has a positive rating on Carousell. Over the past three years, we have received more than 730 positive ratings from new buyers, averaging over 200 positive ratings per year.
(e) When we ship out products, we capture photos and keep receipts. We also record videos when depositing the mail into the mailbox.

2. Difficulty in making payments for purchased items:
Currently, we offer two payment options: bank transfer and FPS (Faster Payment System).

(a) Bank Transfer Payment (Hang Seng Bank or Bank of China):
Hang Seng Account: 370-542003-883
Bank of China Account: 012-692-2-028827-0
Account Name: 流星樹影 Prestige Collection

(b) FPS (Faster Payment System) (Hang Seng Bank):
Hang Seng Account: 370-542003-883 or use mobile number (+852) 9626 2265 for payment via FPS.
Account Name: 流星樹影 Prestige Collection

After making the bank transfer, please send us the receipt via email, WhatsApp message, or through the communication feature in the upper right corner of our website. We check and respond to messages every evening around 10 p.m.

Phone: (+852) 9626 2265
Email: prestige96262265@gmail.com

3. Concerns about the possibility of goods being easily damaged during shipping:
We take great care to securely package the items using cardboards and print the address using a printer to ensure that the goods are delivered intact and undamaged.

4. Estimated delivery time for the purchased items:
Usually, you can expect to receive the goods within two days to two weeks. After placing an order, we need time to locate and package the items correctly before shipping them out. Generally, it takes around 3 days. However, during holidays, it may take longer. Therefore, we promise to ship the items within 3 to 7 days.